How fast can WorkdayLab respond to an issue?

Most tickets are picked up within the hour during business hours, and the majority of issues are resolved the same working day. Critical production issues are escalated immediately to a senior consultant.

Do I need to give you access to my Workday tenant?

Not always. Many issues are resolved through screen share and guided configuration. When tenant access is required, we work through a time-boxed Integration System User or a named account scoped to the minimum required domains, under your change control process.

Which Workday modules do you cover?

Core HCM, Security, Business Process, Absence, Time Tracking, Recruiting, Compensation, Financials, FDM, Accounting Centre, Reporting, Prism, and Integrations including Studio, EIB, and Core Connectors.

How is pricing structured?

You can buy a single-issue resolution, a monthly block of support hours, or a fixed-scope consulting engagement. There is no full-time hire and no long-term lock-in, so short pieces of work stay affordable.

Can you help after our implementation partner leaves?

That is our most common engagement. We pick up post-deployment optimisation, knowledge transfer, and ongoing support so your internal team is not left maintaining configuration they did not design.

On-demand Workday lab

A smarter way to solve Workday challenges.

Get instant support from certified Workday experts. Use Ally to find verified answers fast, or book a consultant for the deeper work — HCM, Financials, integrations, and reporting.

Certified Workday consultants
Most issues resolved in hours
No full-time hire required

Get Instant Support Ask to Ally

WorkdayLab support dashboard showing open expert tickets and resolution times

On-demand consultants: 250+; On-demand consultants
Companies served: 50+; Companies served
Average first response: <1 hr; Average first response

Secure

Secure tenant access with complete data protection and change control.

Specialised

Deep focus on HR and Finance solutions, optimisation, and post-deployment support.

Excellence

Support, solutions, analytics, or extending your tenant with new Workday features.

No Full-Time Hiring

No need to hire a full-time Workday resource when the work is short or seasonal.

Secure

Secure tenant access with complete data protection and change control.

Specialised

Deep focus on HR and Finance solutions, optimisation, and post-deployment support.

Excellence

Support, solutions, analytics, or extending your tenant with new Workday features.

No Full-Time Hiring

No need to hire a full-time Workday resource when the work is short or seasonal.

Secure

Secure tenant access with complete data protection and change control.

Specialised

Deep focus on HR and Finance solutions, optimisation, and post-deployment support.

Excellence

Support, solutions, analytics, or extending your tenant with new Workday features.

No Full-Time Hiring

No need to hire a full-time Workday resource when the work is short or seasonal.

Secure

Secure tenant access with complete data protection and change control.

Specialised

Deep focus on HR and Finance solutions, optimisation, and post-deployment support.

Excellence

Support, solutions, analytics, or extending your tenant with new Workday features.

No Full-Time Hiring

No need to hire a full-time Workday resource when the work is short or seasonal.

Instant Support

Personalised guidance for every problem

Bring us a broken integration, a stuck business process, or a report that will not balance. You get a named expert, a clear diagnosis, and a fix you can hand to your team.

1:1 Expert Support

Personalised help directly from certified Workday professionals who have configured your exact scenario before.

Quick Turnaround

We resolve most issues in hours, not days — so your close, payroll run, or go-live does not stop.

Talk to a Consultant

Book a session with senior consultants for deeper design decisions, audits, and roadmap strategy.

Budget-Friendly Plans

Transparent pricing that fits every team, from a single ticket to an ongoing monthly block of hours.

Backed by industry leaders

Our consultants have delivered Workday programmes inside large enterprises across eight industries, and now bring that experience to teams of every size.

Retail
Healthcare
Financial Services
Manufacturing
Higher Education
Logistics
Professional Services
Technology

On-Demand Consultants: 250+
Companies Served: 50+
Issues Resolved: 1,200+
Resolution Satisfaction: 98%

Insights & Solutions

Your go-to resource for real Workday fixes

Practical guides and step-by-step solutions to the issues Workday teams actually hit — written by the consultants who resolved them.

View all articles

HCM Security

Why can't I see compensation details in a worker profile even with the right security access?

Solution: Nine times out of ten this is a profile configuration issue, not a security issue. Open Configure Profile, choose Worker Profile, and confirm Compensation is checked under Display in Profile.

4 min read

Integrations

Integration suddenly fails after a tenant refresh — where do I start?

Solution: Refreshes reset endpoints, credentials, and ISU passwords. Rebuild the integration attachment chain in this order: ISU, endpoint, launch parameters, then reference IDs.

6 min read

Reporting

How do I speed up a custom report that times out?

Solution: Filter at the data source level, avoid calculated fields inside filters, and index your prompts. Data source selection is the single biggest performance lever.

5 min read

FAQ

Questions teams ask before working with us

Need help? Let us fix it together.

Describe the issue and a certified Workday consultant will pick it up — usually within the hour.

Talk to an Expert Now Ask to Ally